As the General Manager, you will lead the full operation of the hotel with a focus on maximizing performance, profitability, and return on investment. Your role centers on cultivating a high-performing work environment, delivering exceptional guest experiences, and ensuring full compliance with brand, operational, and service standards required for a franchised Golden Tulip property.

You will be expected to fully understand the franchise agreement governing the hotel, ensuring that all operational and strategic decisions align with the obligations, standards, and brand requirements set by the franchisor.

Key Job Responsibilities

• Maintain a complete understanding of the hotel’s franchise agreement and ensure full adherence to all brand, operational, and reporting requirements.
• Serve as the primary liaison between hotel operations, ownership, and the franchisor, ensuring transparency and compliance across all areas.
• Develop and monitor financial and operational plans aligned with the hotel’s strategic and ownership objectives.
• Prepare and manage the annual business plan, capital expenditure proposals, and budget forecasts to optimize asset value and ROI.
• Oversee the delivery of high-quality guest services and ensure prompt and professional handling of guest feedback.
• Uphold all brand standards in service delivery, product quality, guestroom experience, and cleanliness.
• Implement preventative maintenance and asset-protection programs to protect long-term property value.
• Lead strategic commercial initiatives, including revenue management, sales, marketing, and yield strategies to drive RevPAR and occupancy.
• Maximize revenue from all outlets and non-room revenue streams through effective space and commercial planning.
• Ensure collaboration with the Regional Corporate Office to drive productivity and align with broader company goals.
• Liaise with local authorities to ensure full legal and regulatory compliance.
• Oversee talent development initiatives, including succession planning, training, and performance management.
• Champion a strong organizational culture focused on service excellence, accountability, and continuous improvement.
• Maintain a visible presence within the local community and represent the hotel in professional and public settings.
• Lead security and risk-management initiatives to ensure the safety of guests, colleagues, and property.
• Oversee HR compliance, payroll practices, and colleague engagement in alignment with labour law and company policies.
• Promote a culture of health, safety, and environmental responsibility across the hotel’s operations.